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VERSENDING, TERUGSENDINGS EN AFLEWERING
VERSENDINGSBELEID
By Gehna is ons doel om jou die beste kliëntediens en 'n positiewe ervaring te bied.
Ons doen ons uiterste bes om u produkte binne 'n 24-uur-venster vir aflewering te versend, maar gedurende besige tye kan dit effens langer neem.
AFLEWERING
Ons gebruik 'n opsporingsdiens vir al die items wat aan ons kliënte gestuur word. Opsporingsinligting vir u bestelling sal aan u gestuur word sodra u item versend is.
Indien u spesiale aflewering benodig, kontak ons asseblief om ons te laat weet sodat ons u item so gou as moontlik aan u kan stuur.
Gratis afhaal vanaf Loughborough is 'n opsie vanaf ons afhaalpunt indien dit beter vir u uitwerk. Kontak ons asseblief en laat weet ons indien u van hierdie diens gebruik wil maak.
DELIVERY TIMES
Delivery times depending on your chosen method of delivery within the UK can take between 3-5 working days, unless special delivery or collection is opted for.
International deliveries can take up to 2 weeks
Please take into account that public holidays, severe weather conditions and weekends can all affect the time in which you receive your order.
UK Fast Standard (2-3 Working Days)
£4.95 for unlimited items
Next Day Delivery ( 1 Working Days)
UK £9
Standard International (7 - 14 Working Day) £15
Free UK Delivery on orders over £75
Free collection from Loughborough, LE11
PLAASLIKE AFHAAL
LOCALPICKUP
Gekoopte items kan by ons plaaslike afhaalpunt afgehaal word.
Adres: Carillon News, 20 Carillon Court, Loughborough, Leicester, LE11 3XA.
Afhaalopsie kan by die betaalpunt gekies word.
RETURNS
TERUGSENDINGSBELEID
Due to hygiene reasons, we do not accept refunds on any of our jewellery sets inclusive of earrings, nose rings and necklace sets. Please ensure that you have recorded evidence of opening/unpacking your delivered item. If your set arrives with a fault or damaged, this must be reported to us via email within 24 hours of receiving your order with video and photographic evidence. A sticker will have been added to your parcel to remind you of recording the unboxing process for potential disputes. Once our team determines if the product can be repaired, the item/s should be sent back at your own cost within 7 working days. We advise these items to be sent back via tracked delivery; any items lost in transit will not be held liable by Gehna. If we are unable to repair your product, we will offer an exchange for any product of the same value or higher
For any other products purchased from us, if your item arrives faulty, we ask you to let us know within 24 hours of receiving your items with photographs. We ask for you to send your faulty product back to us at your own cost. Once received, a refund will be issued or a replacement will be sent out to you, subject to availability.
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