FAQS

Delivery times depend on your chosen method of delivery within the UK can take between 3-5 working days, unless special delivery of collection is opted for. International deliveries can take up to 2 weeks. Please take into account that public holidays, severe weather conditions and weekends can all affect the time in which you receive your order.

Due to hygeine reasons we do not accept returns. However if a product is faulty. We advise to take a photo of the faulty item and email gehn_a@hotmail.com with proof. Or simply use our contact form. We advise these items to be sent back via tracked delivery; any items lost in transit will not be held liable by Gehna. If we are unable to repair your product, we will offer an exchange for any product of the same value or higher ​ For any other products purchased from us, if your item arrives faulty, we ask you to let us know within 24 hours of receiving your items with photographs. We ask for you to send your faulty product back to us at your own cost. Once received, a refund will be issued or a replacement will be sent out to you subject to availability.

Due to hygiene reasons, we do not accept refunds on any of our jewellery sets inclusive of earrings, nose rings and necklace sets. If your set arrives with a fault or damaged, this must be reported to us via email within 24 hours of receiving your order with photographs. Or contact us via our contact form. Once our team determines if the product can be repaired, the item/s should be sent back at your own cost within 7 working days.

UK Standard (2-3 Working Days) £4.95 for unlimited items Next Day Delivery UK (1 Working Day) £8.00 Standard International (7 - 14 Working Day) £15 Free UK Delivery on orders over £75

For further assistance or enquiries please use our contact form

Yes. You can collect at our collection point with the address as follows:

Swan Street, Carillon News, Loughborough, Leicestershire, LE11 3XA

Subscribe to our newsletters with your prefereed email address. A confirmation email will be sent to you with the code to the email you have used. If a confirmation email has not been sent. Please use our contact form for further assistance.

Yes we do. We offer affordable online consultations and in person consultations. To book your consultation please use our booking form system by clicking here.

We accept Paypal, Apple Pay, Mastercard, Mastro, Visa, Visa Debit, American Express.

We also accept cash payments for in person consultations if required.

Can't pay using the card you have? Please speak to us and we can help assist further.

gehn_a@hotmail.com or use our contact form

To place an order please select your desired item(s) and add to your shopping basket. Once you are satisfied with your selection, follow the instructions on the checkout page to complete your order. As soon as you confirm your order and submit the payment, an automated e-mail confirmation will be sent to you.

Within 24 hours of placing your order, you would have received a confirmation via email.

Have you checked your spam / junk email folder?

For assistance please use our contact form

Gehna Boutique website is www.gehna.co.uk is the official website for selling gehna boutique jewellery. This can be reassured with our Sectigo Limited Verification (seen in the url) and a SSL certificate.

Subscribing to Gehna Boutique gives you the oppurtunity to be notifcied of any new arrivals, promotional discounts and the bonus of easy and fast check out.

Yes we offer worldwide shipping. Delivery costs are calculated at checkout.

Yes. Orders placed over £75.00 will recieve free UK delivery.